Additional Personalisation Details

If you are adding additional details for your artwork (e.g. the childs date/place of birth, christening date, full name, personal message, etc) then please do so in the relevant box on the product pages.

Our Return Policy

Our personalised gifts, invitations and cards are non-returnable.

Please ensure all personalised details are correct when placing your order as mistakes can not be rectified after the order has been produced. FrameMyName take no responsibility for any spelling or punctuation mistakes made by the customer.

If however we have made a mistake with any of the personalisation on your order please contact us and we will arrange to send a replacement at no extra cost to youself.

If you have ordered a framed name print and the frame is damaged on receipt then a replacement frame will be sent - the order will not be refunded. If your order has arrived damaged contact us by email quoting your order reference number and we will send out a replacement order.

If you are unavailable to accept delivery of your order then a card will be left for you by Royal Mail depending on the method of posting.

You will need to collect your order or call and rearrange your delivery. Please collect your item or call to rearrange delivery within 5 days as items will only be held for a short time

Any orders which have not been picked up from the sorting office/courier will incur a second postage charge if we need to resend your order.

All of our silver bracelets are non-returnable unless faulty. Please ensure no mistakes are made with colour choices, sizes or name spellings are these cannot be fixed once the bracelet is produced.

Delivery Times & Missing/Delayed Orders

Delivery by Courier

Delivery is 1 working day after dispatch.

If your order has not arrived within 3 working days please contact us with your order number and we will arrange to send out a replacement order.

Available on all products sent within mainland UK with the exception of our unframed name prints, height charts and party banners.

Delivery by Royal Mail

Delivery is typically 2-3 working days after dispatch but can take longer. Please allow 5 working days before reporting an order as missing.

FrameMyName make no guarantee with regard to delivery times unless ordered as Special Delivery.

If your order is required for a specific date within 4 working days then please order as Special Delivery to ensure your order is delivered on time.

Occasionally orders can go missing - Please contact your local Royal Mail sorting office giving your house number and postcode to check it has not been taken back there to await collection (cards are not always left by Royal Mail if you're not in).

If your order has not arrived within 5 working days please contact us with your order number and we will arrange to send out a replacement order.

International & European Orders

All of our personalised name prints and products are available to order online for delivery worldwide and can be translated into several languages including German, Spanish, Italian and French.

All of our European and International orders are dispatched as First Class Airmail and as such cannot be tracked once they have been dispatched.

If you require your order to be trackable or signed for on delivery please contact us email to arrange this for an additional fee.

Please allow 7-12 working days for delivery to the USA, Canada, New Zealand and Australia and 5-10 working days for delivery throughout Europe.

Cancellations & Refunds

With regard to personalised invitations, birth announcement cards and thank you cards.

Orders for any of our personalised cards, invitations or announcements cannot be returned - all orders are custom printed so we can only offer a refund if there is a problem with your order due to our error.

We encourage potential customers to order a sample pack so you can see the quality of our cards before ordering.

• Cancelling before your preview

If you have to cancel your order after the payment has been made and order confirmed, please contact us as soon as possible. If no work has been started on your cards then we are happy to offer a full refund.

• Cancelling after your preview

If you want to cancel your order once our designer has completed the setting of your order (i.e. typesetting the wording, adding the images and supplying the preview) then we cannot offer a full refund. We will offer a refund minus a £10 fee for the work already completed on your order.

• Cancelling after your order has been printed

If you have approved your order and it has been printed then unfortunately we cannot cancel your order and are unable to offer a refund.

If however you have to cancel your order due to venue or date changes once it has been printed please contact us and we will give you a 20% discount  on reprinting your cards with the new date or venue.

• Returns / Refunds

Orders for any of our personalised cards, invitations or announcements cannot be returned - all orders are custom printed so we can only offer a refund if there is a problem with your order due to our error.

We encourage potential customers to order a sample pack so you can see the quality of our cards before ordering.

If you are not completely satisfied with your order, please contact us by email at sales@framemyname.co.uk within 5 working days from the date you receive your order .

We will then rectify the problem where possible and reprint your cards. A full refund will not be offered.

We will refund the price of the product(s) in question, excluding postage and a £15 processing fee.

Please note that we cannot be responsible for:

• Any errors in spelling, punctuation, grammar or dates made by the customer
• Poor quality or low-resolution images supplied by the customer
• Errors options such as choice of finish, quantity or product type made by the customer

Please preview your designs carefully and correct any mistakes prior to placing your order.

Discount Offers

When placing an order eligible for any of our discount offers please ensure the discount code is entered at the checkout at the time of ordering. The update button should then be clicked before the order is confirmed.

We will not offer a refund for the discount amount on any order which hasn't used the discount code.

Secure Ordering Online

You can order any of our products securely online through the FrameMyName website.

Payment can be made in any currency. Simply simply select the currency of your choice from the dropdown list on the righthand side of the page. Our payments are processed securely by WorldPay.

Orders paid for using PayPal will not be dispatched until payment is confirmed. Please make all PayPal payments within 48 hours of placing your order to our sales@framemyname.co.uk address.

If paying by PayPal eCheque - orders will not be dispatched until after the eCheque has cleared - this will add 7-9 working days to your order.

Cardholder Authentication Service

From the beginning of July 2008 all customers paying online through our website by either MasterCard or Visa will have their transaction authenticated by MasterCard SecureCode or Verified-by-Visa. This is a mandatory requirement from the credit card companies to reduce online fraud and increase customer confidence when purchasing online.

MasterCard SecureCode and Verified-by-Visa authenticate the cardholder's identity when they enter their specific MasterCard SecureCode or Verified-by-Visa password/PIN (which will have been chosen the first time the service was used (any customers not enrolled in the service will be asked to join)).

If the you do not enter the correct password/PIN or don't want to sign up for the MasterCard SecureCode or Verified-by-Visa service then the transaction will be automatically declined and you will not be able to complete your order.