Cancellations & Refunds

Cancelling Your Order

Applies to all personalised cards, invitations & banners created by our in-house design team.

• Cancelling before your preview

If you have to cancel your order after the payment has been made and order confirmed, please contact us as soon as possible. If no work has been started on your cards then we are happy to offer a full refund.

• Cancelling after your preview

If you want to cancel your order once our designer has completed the setting of your order (i.e. typesetting the wording, adding the images and supplying the preview) then we cannot offer a full refund. We will offer a refund minus a £10 fee for the work already completed on your order.

• Cancelling after your order has been printed

If you have approved your order and it has been printed then unfortunately we cannot cancel your order and are unable to offer a refund.

If however you have to cancel your order due to venue or date changes once it has been printed please contact us and we will give you an additional 25% discount on reprinting your cards with the new date or venue.

Our Return Policy

Personalised Name Prints, Canvases and Height Charts

Our personalised gifts, invitations and cards are non-returnable.

Please ensure all personalised details are correct when placing your order as mistakes can not be rectified after the order has been produced. Frame My Name take no responsibility for any spelling or punctuation mistakes made by the customer.

If you have made a mistake with your order and it has already been printed/dispatched then there will be a miniumum charge of £10 for sending a replacement (price depends on product ordered).

If however we have made a mistake with any of the personalisation on your order please contact us and we will arrange to send a replacement at no extra cost to youself.

If you have ordered a framed name print and the frame is damaged on receipt then a replacement frame will be sent - the order will not be refunded. If your order has arrived damaged contact us by email quoting your order reference number and we will send out a replacement order. We may need you to supply us with photographs of the damaged items by email.

If you are unavailable to accept delivery of your order then a card will be left for you by Royal Mail or our courier depending on the method of posting.

You will need to collect your order or call and rearrange your delivery. Please collect your item or call to rearrange delivery within 5 days as items will only be held for a short time. Any orders which have not been picked up from the sorting office/courier depot will incur an additional postage charge if we need to resend your order.

Personalised Cards & Invitations

Our personalised gifts, invitations and cards are non-returnable.

Orders for any of our personalised cards or invitations cannot be returned. All orders are custom printed so we can only offer a refund if there is a problem with your order due to our error.

We encourage potential customers to order a free sample pack so you can see the quality of our cards before ordering.

If you are not completely satisfied with your order, please contact us by email at within 2 working days of the date you receive your order . We will then rectify the problem where possible and reprint your cards. A full refund will not be offered.

Please note that we cannot be responsible for:

  • Any errors in spelling, punctuation, grammar or dates made by the customer
  • Poor quality or low-resolution images supplied by the customer
  • Errors options such as choice of finish, quantity or product type made by the customer

Please preview your designs carefully and correct any mistakes prior to placing your order.

Discount Offers

When placing an order eligible for any of our discount offers please ensure the discount code is entered at the checkout at the time of ordering. The update button should then be clicked before the order is confirmed.

We will not offer a refund for the discount amount on any order which hasn't used the discount code.

Discount codes supplied in our promotional leaflets cannot be used in conjunction with any other offers.

Only one discount code can be used per order.

Discount codes for our personalised cards and invitations only apply to order of a set of 30 or more cards.