Frequently Asked Question
Personalised Name Prints
Can the name prints be designed for any name?
Yes, we can design our name prints for any name.
Can the name prints have additional personalisation?
Yes, our name prints can have additional personalisation such as the child's date/weight/time of birth, christening date and a special message.
Does it matter how long the name is?
We have a limit of 9 characters for our Medium Animal Adventure Prints and up to 15 for the large name prints. These limits include any spaces or hyphens in the name.
What is the size of the name prints?
Our name prints vary in size. The size is shown on the product page for each item.
Are the name meaning and country of origin printed onto all name prints?
We always include the child's name meaning and origin on the Animal Adventures design. If you would prefer your name print didn't include these please let us know when placing your order. As some names can have more than one meaning and origin please let us know if you have a specific origin or meaning for the name you would like us to use when placing your order.
We don't include the origin and meaning as standard on the other designs - Fairy, Princess, Ocean, Transport, Superhero, Woodland, Pirate, Dinosaur, Farmyard, Space, Football or Jungle. If you would like it added to any of these designs please include it as line one or two of your personalisation when ordering online.
Can the name prints be supplied unframed?
Our name prints and Animal Adventure prints can be supplied as print only.
Can I buy the frame separately?
If you have previously purchased one of our name prints and would now like to buy the frame on its own please email us at email@example.com to see if this is possible.
How do I create my personalised cards?
Standard Card Orders (designed by our in-house team) - simply visit our personalised card section - choose your design, quantity and format, add your personalised text and add to shopping cart. You will receive an automatic email confirming your order when payment is made. Please email us your photographs by reply attached to your Frame My Name Order Confirmation - this will allow us to track your photographs with your order reference number.
Our designers will email you a preview of your order for your approval within 2-5 working days of receiving your images.
Do you offer card samples?
We do offer sample cards which we send out as a free sample pack. Each sample pack contains several generic card designs and will let you see the finish, size and card weight that we use.
Is there a minimum amount of cards that I can order?
The minimum card order is 20.
Is there a maximum amount of cards that I can order?
No, you can order as many as you need.
How long will it take to produce and deliver my order?
UK Standard Delivery - your order will be dispatched within 5-8 working days of approval. Delivery is 2-3 working days after dispatch.
Next Day Delivery - your order will be dispatched within 1 working days of approval. Delivery is the following working day after dispatch.
Can I add my own photograph to my cards?
Yes, you can add your own photographs.
How do I send my photographs to you?
Standard Card Orders (designed by our in-house team) - Photographs should be emailed by reply to your order confirmation email or uploaded when ordering online.
Can you convert my images to black & white or sepia for me?
We can adjust your images to the above formats.
What size should my images be?
Images should be a minimum of 150dpi and ideally should be no less than 2mb in size. Images should be supplied in JPG format.
Can you zoom in on my image?
We can zoom, crop and resize and adjust your images.
Can I make changes to my card before it is printed?
Standard Card Orders (designed by our in-house team) - Yes, you can. You will be sent a PDF to preview prior to printing. This can be changed several times until you are happy with it.
How many personalised card designs do you have to choose from?
We have over 100 design and color options to choose from with more and more being added.
Do my cards come supplied with envelopes?
Yes, every order comes with 100gsm plain white envelopes.
What operating browser systems do you support?
We support most of the popular browser applications. If you find that you are having problems placing an order we would recommend trying a different browser. If the problem persists contact a member of our support team
Shipping and Handling
What are your delivery options and prices?
We deliver via Royal Mail and by courier. Delivery options and prices are shown on the product page for each item.
Do you ship internationally?
Yes, we can ship to parts of Europe and to some international locations.
What payment cards/methods do you accept?
We can accept payments by Visa & Mastercard Debit/Credit cards and by PayPal.
Where can I leave/read customer reviews?
There is an option to add a review of our products on each product page.
How do I contact customer service?
Our customer support team is available via email or phone. Please email firstname.lastname@example.org
or call us at 0141 226 3392.
Where is Frame My Name based?
We are based in Glasgow. We currently deliver throughout the UK, parts of Europe and Worldwide.