This website is owned by Frame My Name. Address: Frame My Name, Pavilion 8, Watermark Business Park, 315 Govan Road, Glasgow G51 2SE. Email: email@example.com
"Frame My Name" is a registered Trademark.
The Frame My Name name may not be used or copied in any form without written permission.
Frame My Name will pursue legal action against trademark and copyright infringement.
Our website and all of our products & designs are protected by author rights and copyright. No part of this website or any of its contents or designs may be reproduced, in part or in whole, without the prior written consent of Frame My Name.
By placing an order on this website you have agreed to abide by our Terms & Conditions as laid out below.
As our name prints are personalised and made-to-order they are exempt from return and are non-refundable under the Consumer Contract Regulations (2014).
Please read the product details tab fully before placing your order online for all relevant information for the product you are ordering including product size, personalisation options and finish.
As our products are personalised an order cannot be cancelled after the artwork has been produced. All cancellation requests must be sent by email to firstname.lastname@example.org within one hour of the order being placed. Please include your order number in any correspondance sent.
Please ensure all personalised details are correct when placing your order as mistakes can not be rectified after the order has been printed. Any changes to the personalised wording on your order must be sent to us by email within one hour of the order being placed. An admin charge will apply to any changes to the wording or design choice made after the order is placed.
Please check your order confirmation carefully and ensure all personalisation is correct including spelling, punctuation and captial letters where required. Please include any symbols you would like added (such as bullet point • heart symbol ❤ or star ☆ ★) in with your wording when placing your order. If you notice a mistake with your personalisation please contact us as soon as possible after placing the order.
If you have made a mistake with your order and it has already been printed there will be a additional cost for printing a replacement. The price for a reprint will be based on the product ordered and delivery method chosen.
If however we have made a mistake with any of the personalisation on your order please contact us and we will arrange to send a replacement at no extra cost to youself.
Please note that we cannot be responsible for:
The illustrations, colours, fonts and characters used on our name prints are chosen at our discretion and may vary from the examples shown online. It is not possible to request specific characters be used on your print.
If you have ordered a name print and the item is damaged on receipt then a replacement order will be sent. As the item is personalised it is exempt from return. If the order arrives damaged a replacement for the damaged item will be sent.
If your order has arrived damaged contact us by email quoting your order reference number and attaching some photographs of the damage. We will then look into this for you and arrange for a replacement order to be dispatched where applicable. Any damaged orders must be reported within 5 working days of receiving the item.
Not received your order?
UK delivery is normally from 2-3 working days after dispatch but can take a few days longer.
Prices on our website are shown in British Pounds (GBP). Prices are inclusive of VAT. Prices do not include delivery which is calculated at the checkout based on delivery location. Frame My Name reserve the right to amend product prices and discount offers at any time.
Although we try to ensure that all product descriptions, details and prices on our website are accurate occasionally an error may occur. If we notice an error in the price of any product you have ordered we will inform you of this as soon as possible and give you the option of confirming your order at the correct price or cancelling the order for a full refund.
When placing an order eligible for any of our discount offers which require a discount code please ensure the discount code is entered at the checkout at the time of ordering. The update button should then be clicked before the order is confirmed. We will not offer a refund for the discount amount on any order which hasn't used the discount code.
Discount codes supplied in our promotional leaflets cannot be used in conjunction with any other offers.
Only one discount code can be used per order.
Any orders placed using multiple codes to receive a multiple discount will be cancelled & refunded.
All discount codes issued prior to January 2020 are now invalid and can no longer be used on our website. Frame My Name reserve the right to end any promotion or discount at any time and without prior notice.