Terms & Conditions

Frame My Name

This website is owned by Creative Matters. Address: Frame My Name, Pavilion 8, Watermark Business Park, 315 Govan Road, Glasgow G51 2SE. Email: sales@framemyname.co.uk

Our website and all of our products & designs are protected by author rights and copyright. No part of this website or any of its contents or designs may be reproduced, in part or in whole, without the prior written consent of Frame My Name.

By placing an order on this website you have agreed to abide by our Terms & Conditions as laid out below.

Our Refund Policy


As our name prints are personalised and made-to-order they are exempt from return and are non-refundable under the Consumer Contract Regulations (2014). Please read the product details tab fully before placing your order online for all relevant information for the product you are ordering including product size, personalisation options and finish.

As our products are personalised an order cannot be cancelled after the artwork has been produced. All cancellation requests must be sent by email to sales@framemyname.co.uk within one hour of the order being placed. Please include your order number in any correspondance sent.

Your Personalisation

Please ensure all personalised details are correct when placing your order as mistakes can not be rectified after the order has been printed. Any changes to the personalisation on your order must be sent to us by email within one hour of the order being placed.

Please check your order confirmation carefully and ensure all personalisation is correct including spelling, punctuation and captial letters where required. If you notice a mistake with your personalisation please contact us as soon as possible after placing the order and we will check if your order has been printed and if the changes can be made.

If you have made a mistake with your order and it has already been printed there will be a additional cost for printing a replacement. The price for a reprint will be based on the product ordered and delivery method chosen.

If however we have made a mistake with any of the personalisation on your order please contact us and we will arrange to send a replacement at no extra cost to youself.

Please note that we cannot be responsible for:

  • Any errors in spelling, punctuation, grammar or dates made by the customer
  • Errors options such as choice of finish, quantity, product size or design made by the customer

The illustrations, colours and characters used on our name prints are chosen at our discretion and may vary from the examples shown online. It is not possible to request specific characters be used on your print.

Damaged Orders

If you have ordered a name print and the item is damaged on receipt then a replacement order will be sent. If your order has arrived damaged contact us by email quoting your order reference number and attaching some photographs of the damage. We will then look into this for  you and arrange for a replacement order to be dispatched where applicable. Any damaged orders must be reported within 5 working days of receiving the item.

Not received your order?

Occasionally orders can go missing.

If you have not received your order within 5 working days of dispatch please check the following:

  • If the item was sent to your home please check if the item has been left with a neighbour or in a designated safeplace
  • If the item was sent to your work address, check with the post room and your colleagues to see if someone accepted the delivery
  • Check the shipping address and postcode are correct and complete including business names or flat numbers

If you have checked all of the above and cannot locate your order please contact us with your order number and we will look into it for you.

Product Prices

Prices on our website are shown in British Pounds (GBP). Prices are inclusive of VAT. Prices do not include delivery which is calculated at the checkout based on delivery location. Frame My Name reserve the right to amend product prices and discount offers at any time.

Although we try to ensure that all product descriptions, details and prices on our website are accurate occasionally an error may occur. If we notice an error in the price of any product you have ordered we will inform you of this as soon as possible and give you the option of confirming your order at the correct price or cancelling the order for a full refund.

Discount Codes & Promotional Offers

When placing an order eligible for any of our discount offers which require a discount code please ensure the discount code is entered at the checkout at the time of ordering. The update button should then be clicked before the order is confirmed. We will not offer a refund for the discount amount on any order which hasn't used the discount code.

Discount codes supplied in our promotional leaflets cannot be used in conjunction with any other offers.

Only one discount code can be used per order.

Any orders placed using multiple codes to receive a multiple discount will be cancelled & refunded.

All discount codes issued prior to July 2019 are now invalid and can no longer be used on our website. Frame My Name reserve the right to end any promotion or discount at any time and without prior notice.