Personalised Gifts & Cards
Personalised gifts for the whole family

Terms & Conditions

Frame My Name

This website is owned by Creative Matters. Address: Frame My Name, Pavilion 8, Watermark Business Park, 315 Govan Road, Glasgow G51 2SE. Tel: 0141 226 3392. Email:

Our website and all of our products & designs are protected by author rights and copyright. No part of this website or any of its contents or designs may be reproduced, in part or in whole, without the prior written consent of Frame My Name.

By placing an order on this website you have agreed to abide by our Terms & Conditions as laid out below.


Our Refund Policy

Personalised Name Prints

As our name prints are personalised and made-to-order they are exempt from return and are non-refundable. Please ensure all personalised details are correct when placing your order as mistakes can not be rectified after the order has been produced. 

If you have made a mistake with your order and it has already been printed/dispatched then there will be a miniumum charge for sending a replacement. The price for a reprint will be based on the product ordered and delivery method chosen. If however we have made a mistake with any of the personalisation on your order please contact us and we will arrange to send a replacement at no extra cost to youself.

If you have ordered a name print and the item is damaged on receipt then a replacement order will be sent. If your order has arrived damaged contact us by email quoting your order reference number and attaching some photographs of the damage. We will then look into this for  you and arrange for a replacement order to be dispatched where applicable. Important - any damaged orders must be reported within 5 working days of receiving the item for a replacement to be sent. 

For returns of our 'frame only' products  all returns must be authorised by Frame My Name before returning the item to us. Items must be returned within 14 days of receiving the order (a frame only is defined as a frame ordered on it's own without any name print/artwork).

Occasionally orders can go missing - please contact us with your order reference if you have not received your order within 5 working days of your confirmation of dispatch.

Personalised Cards, Invitations & Banners

Orders for any of our personalised cards, invitations, banners or announcement cards cannot be returned - all orders are custom printed so we can only offer a refund if there is a problem with your order due to our error. If you are not completely satisfied with your order, please contact us by email at within 2 working days from the date you receive your order. We will then rectify the problem where possible and reprint your cards. A full refund will not be offered.


Important - any complaints or damage to your order must be reported within 2 working days of receiving the order.


Please note that we cannot be responsible for:

  • Any errors in spelling, punctuation, grammar or dates made by the customer
  • Poor quality, badly lit or low-resolution images supplied by the customer
  • Errors options such as choice of finish, quantity or product type made by the customer

Please preview your designs carefully and correct any mistakes prior to placing your order.

If you want to cancel your order once our designer has completed the setting of your order and has supplied the preview then we cannot offer a full refund. We will offer a refund minus a £10 fee for the work already completed on your order. 


Product Prices

All prices on our website are shown in British Pounds (GBP). Prices are inclusive of VAT. Prices do not include delivery which is calculated at the checkout based on delivery location. Frame My Name reserve the right to amend product prices and discount offers at any time.  

Although we try to ensure that all product descriptions, details and prices on our website are accurate occasionally an error may occur. If we notice an error in the price of any product you have ordered we will inform you of this as soon as possible and give you the option of confirming your order at the correct price or cancelling the order for a full refund.

Discount Codes & Promotional Offers

When placing an order eligible for any of our discount offers which require a discount code please ensure the discount code is entered at the checkout at the time of ordering. The update button should then be clicked before the order is confirmed. We will not offer a refund for the discount amount on any order which hasn't used the discount code.

Discount codes supplied in our promotional leaflets cannot be used in conjunction with any other offers. 
Only one discount code can be used per order. 
Any orders placed using multiple codes to receive a multiple discount will be cancelled & refunded.

All discount codes issued prior to February 2018 are now invalid and can no longer be used on our website. Frame My Name reserve the right to end any promotion or discount at any time and without prior notice.