Refund Policy

Our Refund Policy

Our products are personalised and made-to-order meaning they are exempt from return.

Replacement Print

Our products are made using the wording you supply to us when placing your order online. This wording is copy/pasted directly from the order form onto the artwork.

When you receive your name print if you realise you’ve given us the wrong information, such as date of birth or name spelling, then please email us at and we will arrange to send you a replacement print to put into your frame. The replacement print is free of charge but there will be a charge to cover postage. 


As our products are personalised orders cannot be cancelled after your order has been started and the artwork has been produced. 

All cancellation requests must be sent by email to within 30 minutes of placing your order.

Please include your order number in any correspondence sent to avoid delay as we will need an order confirmation number to look into any enquiries received.