Refund Policy

OUR REFUND POLICY

As our products are personalised and made-to-order they are exempt from return and are non-refundable under the Consumer Contract Regulations (2014). 

Please read the product details tab fully before placing your order online for all relevant information for the product you are ordering including product size, personalisation options and finish.

CANCELLATION

As our products are personalised orders cannot be cancelled after your order has been started and the artwork has been produced. 

All cancellation requests must be sent by email to orders@framemyname.co.uk within 15 minutes of placing your order.

Please include your order number in any correspondence sent to avoid delay as we will need an order confirmation number to look into any enquiries received. 

We will not be able to cancel the order if any work has been started on it.